Gaming is meant to be fun, not stressful. h5bj believes responsible gaming is every user's right. Our tools and guidelines are here to help you build healthy gaming habits.
Responsible Gaming at h5bj is more than following rules – it's a way of life. We want you to feel good after every gaming session, not regret it. That's why h5bj has built a culture of responsible gaming from day one.
When online gaming and Sports Betting are used as entertainment, they add genuine enjoyment to life. But when gaming habits spiral out of control, they can have a negative impact on personal and family life. h5bj helps you recognize and respect that boundary.
Our platform offers a range of responsible gaming tools — from deposit limits to full self-exclusion. Using these tools isn't a sign of weakness; it's a sign of self-awareness and strength.
Responsible Gaming Principles
Treat gaming as entertainment only – not as a source of income
Set a budget in advance and never exceed it
Never chase losses by increasing your bets
Maintaining a balance between family, work, and social life
Avoid gaming when you're stressed or feeling low
Never hesitate to seek help when you need it
6 powerful protection tools to keep your gaming experience in check
Decide in advance how much BDT you want to deposit daily, weekly, or monthly. Limits take effect immediately once set, but increasing them requires a 24-hour waiting period – this protects you from making impulsive decisions.
Set a limit on how long you play in a single session. Once the time is up, h5bj will automatically alert you or end the session. This tool is highly effective at preventing mental fatigue from extended gaming.
Set a maximum amount you're willing to lose within a given period. Once you hit that limit, your account will automatically stop accepting bets. It's one of the most effective ways to keep your finances in check.
If you feel like you need a break, you can temporarily close your account for 72 hours, 1 week, or 1 month. You won't be able to log in during this period. Use the time to recharge with family — and come back refreshed.
If gaming is seriously affecting your life, you can exclude yourself for anywhere from 6 months to 5 years. During this period, your account will be completely deactivated and any attempts to open a new account will be blocked.
At regular intervals, h5bj will remind you how long you've been playing and how much you've won or lost. These reality check notifications keep you aware and help you make informed decisions.
Problem gaming doesn't happen overnight. It gradually shifts from normal entertainment into addiction. If you notice any of the following signs in yourself or someone close to you, it's time to take action.
Remember, recognizing these signs is the first step toward turning things around. h5bj is here for you every step of the way.
If you notice three or more of the signs below in yourself, contact our support team today or use the self-exclusion tool.
Ask Yourself
Are you consistently spending more than your planned budget before each session?
Are you chasing losses by placing more bets to win back what you've lost?
Are you hiding your gaming habits from family or friends?
Are you prioritising gaming over work, studies, or family responsibilities?
Do you feel restless, irritable, or anxious when you can't play?
Are you borrowing money from friends, family, or a bank to fund your gaming?
Set your gaming limits in just a few steps
Steps to Set a Limit
Log in to your h5bj account and click on the profile icon.
Find the "Responsible Gaming" option in the Settings menu.
Select whichever you need – Deposit Limit, Session Time, Loss Limit, or Cooling-Off.
Enter your preferred amount or time and confirm.
Your limit will take effect immediately. You'll receive a confirmation by email.
Self-Exclusion Process
Email support@h5bj.biz or reach out via live chat to request self-exclusion.
6 months, 1 year, 3 years, or 5 years — just let us know your preferred duration.
Identity verification will be required to secure your account.
Your account will be fully deactivated within 24 hours.
Once the period ends, you can request reactivation.
No promotional emails will be sent while self-exclusion is active.
Frequently Asked Questions on Responsible Gaming
H5bj Support Team & Contact Channels
Chat with us in Bengali via live chat, 24 hours a day, 7 days a week. We're ready to help with any responsible gaming concerns.
Email support@h5bj.biz for self-exclusion, limit settings, or any other concerns. We'll get back to you within 24–48 hours.
For detailed guides and tutorials Help Center Visit us for a step-by-step guide to all available tools.
If suspicious gaming behaviour is detected, h5bj may take protective measures on your account proactively.
For professional support in dealing with gaming addiction, please reach out to local mental health services. h5bj is here to help you along that path.
If you want to protect a family member, please get in touch with us. We take third-party requests seriously.
All responsible gaming information and requests are kept strictly confidential. Your identity and concerns are never shared with any third party.
Gaming at h5bj is about more than winning – it's a safe, enjoyable, and responsible experience. Use our protection tools to have fun and stay within your limits.